FAQ - Frequently Asked Questions
About Our Products
1. What products does My Bedtime Books offer? We offer personalized physical books, personalized ebooks, and read-along audiobooks. You can purchase these items separately or opt for a combo deal that includes both the physical book and the ebook/audiobook.
2. How much do your products cost?
- Personalized physical book: $29.99
- Personalized ebook plus read-along audiobook: $24.99
- Combo (physical book + ebook/audiobook): $39.99
3. Can I see a preview of my personalized book before I purchase it? Yes, you can preview a digital mock-up of your book during the customization process on our website to ensure all details are correct before finalizing your order.
Ordering and Shipping
4. How do I place an order? You can place an order by selecting the type of book you want, customizing it with your personal details, and then proceeding through our secure checkout process.
5. How long does it take to receive my personalized book? Typically, it takes about 3–5 business days for your personalized book to be printed and shipped. Shipping times may vary depending on your location within the United States and the shipping method you choose.
6. Do you ship outside the United States? Currently, we only ship within the United States.
Payment and Pricing
7. What payment methods do you accept? We accept all major credit cards, Apple Pay, and Google Pay for online orders.
8. Are there any additional costs I should be aware of? The prices listed are all-inclusive, except for applicable sales tax and shipping costs. There are no hidden fees.
Returns and Satisfaction Guarantee
9. What is your return policy? Due to the personalized nature of our products, we do not offer returns. All sales are final.
10. What if I am not satisfied with my purchase? We stand by our 100% satisfaction guarantee. If you are not satisfied with your purchase for any reason, please contact our customer service team, and we will work with you to resolve the issue, which may include replacing your book at no additional cost.
Technical Support
11. What should I do if I experience issues customizing my book online? If you encounter any technical difficulties while customizing your book, please contact our support team for assistance. We are here to help ensure your customization process is smooth and enjoyable.
Contact Information
12. How can I contact customer service? For any inquiries or support, please contact us. Our customer service team strives to respond quickly within one to two business days.
Feel free to reach out with any further questions, and thank you for choosing My Bedtime Books to create your unique, personalized storybooks!